Refund & Cancellation Policy
Last Updated: September 15, 2026
At The Creativity Spot, we want you to understand what you are purchasing and what options are available if your plans change. This Refund & Cancellation Policy applies to programs, Creative Direction Sessions™, digital products, and other paid offerings unless different terms are clearly provided at the time of purchase.
Creative Direction Sessions™
Creative Direction Sessions™ are reserved specifically for you. Because time is set aside for each client, the following policies apply.
Rescheduling
You may request to reschedule your session at least 24 hours before your scheduled appointment.
One complimentary reschedule is permitted per booking. Additional rescheduling requests may require a new booking at our discretion.
Requests made less than 24 hours before the scheduled session may be treated as a late cancellation.
Late Cancellations & No-Shows
Cancellations made less than 24 hours before your scheduled session and missed appointments are generally non-refundable.
If you arrive late, the session may still end at its originally scheduled time. We cannot guarantee that lost time can be extended or rescheduled.
Session Refunds
If you cancel at least 24 hours before your scheduled session, you may request a refund of the amount paid.
Once a Creative Direction Session™ has begun or been completed, the session fee is non-refundable.
Creative Breakthrough™ and Group Programs
Enrollment in Creative Breakthrough™ or another limited-capacity program reserves a place that may otherwise have been available to another participant.
You may request cancellation and a refund before the program begins, provided the request is received at least 48 hours before the scheduled program start date.
Once the program has begun, enrollment fees are generally non-refundable.
Missing a session, choosing not to participate, or failing to complete program materials does not automatically qualify for a refund.
If exceptional circumstances prevent you from participating, please contact us. We may consider requests for an alternative arrangement, transfer, or credit on a case-by-case basis, but these options are not guaranteed.
Founding Five Enrollment
The Founding Five is a limited-capacity inaugural Creative Breakthrough™ experience.
Because only five founding seats are available, your enrollment reserves one of those limited spaces.
The same Creative Breakthrough™ cancellation policy applies: refund requests must generally be received at least 48 hours before the program begins.
Once the Founding Five experience begins, enrollment fees are generally non-refundable.
Digital Products and Downloads
Due to the immediate-access nature of downloadable digital products, paid digital products are generally non-refundable once the digital content has been delivered, downloaded, or accessed, except where required by applicable law.
This may include workbooks, templates, guides, exercises, downloadable files, recorded materials, and similar resources.
Please review product descriptions carefully before purchasing.
If you experience a technical problem that prevents you from accessing a purchased resource, contact us so we can help resolve the issue.
Free Resources
Free resources do not have a monetary refund value. Access to free resources may be modified, replaced, or discontinued at our discretion.
Duplicate or Incorrect Charges
If you believe you were charged more than once for the same purchase or believe a charge was processed incorrectly, contact us as soon as possible so we can review the transaction.
Cancellations by The Creativity Spot
In the unlikely event that The Creativity Spot cancels a paid session, program, or service and cannot provide a reasonable rescheduled date or comparable alternative, you will be offered an appropriate refund for the affected service.
We are not responsible for expenses incurred through third parties in connection with participation unless required by applicable law.
Refund Processing
Approved refunds will generally be returned to the original payment method.
Processing times may vary depending on the payment processor and financial institution. Once a refund has been issued by The Creativity Spot, additional processing time may be outside our control.
How to Request a Cancellation, Reschedule, or Refund
Please email:
hello@thecreativityspotstudio.com
Include your:
- Name
- Email address used for the purchase
- Product, program, or session purchased
- Scheduled session date, if applicable
- Reason for your request
We will review your request and respond as soon as reasonably possible.
Changes to This Policy
The Creativity Spot may update this Refund & Cancellation Policy as our products and services evolve.
The policy in effect at the time of your purchase will generally govern that purchase unless otherwise required by law.
Contact
Questions regarding this policy may be sent to:
The Creativity Spot
Jasmine Norwood, Founder
Email: hello@thecreativityspotstudio.com
Website: thecreativityspotstudio.com